Refunds & Cancellation

If you purchased an Individual monthly or Individual annual subscription and you are not satisfied for any reason, request a refund within 14 calendar days of your initial purchase and we will refund 100% of the amount you paid. This guarantee applies once per customer, to your first paid period only. After the initial 14-day window, refunds are governed by Sections 2 and 3 below.

Individual subscriptions auto-renew at the end of each billing period (monthly or annual) until you cancel. You can cancel at any time:

• Open Settings → Subscription & Billing → Manage subscription; or
• Email info@mywiseboardclassroom.com from the address on your account.

When you cancel, your subscription remains active through the end of the current paid period and is not renewed. We do not pro-rate refunds for partial months or partial years after the 14-day window has closed; you keep access to all paid features until the period ends.

District and site-license purchases are governed by the executed Order Form, Pilot Agreement, or Master Subscription Agreement between the district and WiseBoard. In the absence of more specific terms in that document, the following defaults apply:

• Pilot programs. Free pilots are not invoiced and are not refundable.
• Annual subscriptions. Cancellation mid-term does not generate an automatic refund; however, the district may request a pro-rated credit toward a renewal or expansion. Requests must be submitted in writing within 30 days of the cancellation date.
• Multi-year subscriptions. Refunds are issued only where WiseBoard fails to meet the uptime commitments in the Service Level Agreement or materially breaches the DPA.

For district refund requests, contact info@mywiseboardclassroom.com and reference your purchase order number.

If WiseBoard is materially unavailable or fails to deliver paid functionality for an extended period, you may be eligible for service credits or a refund regardless of the windows in Sections 1–3. See the Service Level Agreement for the credit schedule and how to claim. Service credits are the exclusive remedy for downtime under the SLA, but they do not waive your statutory rights as a consumer.

The following charges are not refundable except as required by law:

• Sales tax, VAT, or other taxes already remitted to a tax authority.
• One-time setup, training, or professional-services fees once the work has been performed.
• Charges incurred more than 90 days before the refund request, except where required by your local law or by Section 4 above.

Before initiating a chargeback with your card issuer, please contact us at info@mywiseboardclassroom.com so we can resolve the issue directly ; most billing questions are resolved within one business day. Accounts with an unresolved chargeback may be suspended pending resolution, consistent with Section 9 of our Terms of Service.

Approved refunds are returned to the original payment method via Stripe within 5–10 business days of approval. The exact arrival time depends on your card issuer or bank. Refunds for purchase orders paid by check or ACH are issued by check or ACH to the original payer within 30 calendar days.

If you purchased a WiseBoard subscription through the Apple App Store or Google Play Store, refunds are handled by the relevant store under their own policies. Apple App Store refund requests must be submitted at reportaproblem.apple.com; Google Play refund requests at Google Play Help. WiseBoard cannot issue refunds for store-mediated purchases.

For any refund or cancellation question, email info@mywiseboardclassroom.com. We acknowledge requests within one business day.