Service Status
Live system health, uptime history, and our SLA commitment.
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Components
Classroom Web App
Checking…API Server
Checking…Authentication
Checking…Billing (Stripe)
Checking…Third-party integrations
AI features, email, billing, and webhook health.
External monitor (Better Stack)
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Uptime SLA
WiseBoard targets and commits to 99.9% monthly uptime on the production Service for districts with an executed DPA. Excluded from uptime calculation: scheduled maintenance windows (announced ≥ 48 h in advance), force-majeure events, and incidents caused by district-side configuration changes.
- Below 99.9% in a calendar month: 10% service credit on that month's fees.
- Below 99.0% in a calendar month: 25% service credit.
- Below 95.0% in a calendar month: 100% service credit.
- Service credits are claimed by emailing info@mywiseboardclassroom.com within 30 days of the affected month.
Subscribe to incident notices
Districts with an executed DPA are automatically notified of SEV-1 and SEV-2 incidents per the Incident Response Runbook. To add an additional contact, email info@mywiseboardclassroom.com.