WiseBoard Teacher Support PortalGet help without leaving the teaching workspace.
Open Support to see the help options currently available to your account. Search or browse help content when those controls are present, ask the support assistant, and use its escalation option when needed. You can also create a ticket and return to review replies.
Choose Support from the in-app navigation and review the help options shown.
02
Find guidance or escalate
Search or browse when available, ask the support assistant, and use its escalation option if needed.
03
Create and follow a ticket
Enter issue details, attach only appropriate files, create the ticket, and return to review replies.
“A CLASSROOM MOMENT
WHAT THIS COULD LOOK LIKE
Report a problem with a class roster
Open Support and check available help first. If the issue needs a ticket, describe what happened without student-sensitive details, attach only appropriate files, create the ticket, and return to review any reply.
GOOD TO KNOW
Questions, answered.
A little more detail before you dive in.
How quickly will support reply?
The guide does not promise a particular response time. Review your ticket and replies in the Support Portal.
Can I attach student records to a ticket?
Remove sensitive student details from messages and attachments. Include only files appropriate for the support request.
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